Privacy
Privacy Policy callengerrits.com - Last updated: 23 February 2026
1. Introduction
This Privacy Policy explains how Callen Gerrits, operating as a life coach through callengerrits.com (hereinafter referred to as "I", "me", or "my"), collects, uses, stores, and protects your personal data.
I am committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, and any other applicable Belgian and EU data protection legislation.
Please read this policy carefully. By using my website or engaging my coaching services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
Callen Gerrits
Life Coach
Website: www.callengerrits.com
Belgium
For any questions about this Privacy Policy or the way I handle your personal data, please contact me via the contact form on my website or by email.
3. Personal Data I Collect
I collect only the minimum personal data necessary to provide my coaching services and to respond to enquiries. The categories of personal data I may collect include:
3.1 Contact and Enquiry Information
When you contact me through my website contact form, by email, or via social media, I may collect:
•Your name
•Your email address
•Any other information you voluntarily provide in your message
3.2 Coaching Session Notes
In the course of providing life coaching services, I keep written notes from our sessions. These notes may include:
•Topics discussed during coaching sessions
•Goals, progress, and reflections you share with me
•Any personal circumstances or information you voluntarily share
Please note: I do not record Zoom sessions. All coaching sessions are conducted live and are not stored in audio or video format.
3.3 Payment Information
When you pay for my coaching services, payment is processed by a third-party payment processor (such as Stripe or PayPal). I do not directly collect, store, or process your payment card details. The payment processor acts as a separate data controller for the payment transaction. Please refer to their respective privacy policies for information on how they handle your data.
4. How I Use Your Personal Data
I process your personal data for the following purposes and on the following legal bases under Article 6 of the GDPR:
•Responding to your enquiries and communicating with you about my services — Legal basis: Legitimate interests (Article 6(1)(f) GDPR), or where necessary to take pre-contractual steps at your request (Article 6(1)(b) GDPR).
•Providing life coaching services to you — Legal basis: Performance of a contract to which you are a party (Article 6(1)(b) GDPR).
•Keeping coaching session notes to deliver a consistent and effective coaching experience — Legal basis: Performance of a contract and my legitimate interests in delivering a high-quality service (Article 6(1)(b) and (f) GDPR).
•Processing payments for coaching services — Legal basis: Performance of a contract (Article 6(1)(b) GDPR).
•Complying with any applicable legal obligations, including accounting and tax requirements — Legal basis: Legal obligation (Article 6(1)(c) GDPR).
5. Sensitive Personal Data
Life coaching conversations may sometimes involve sensitive topics, including information relating to your mental or physical health, relationships, or other personal circumstances. You share this information voluntarily in the context of our coaching relationship. Where such information qualifies as special category data under Article 9 of the GDPR, I process it only on the basis of your explicit consent and/or because the processing is necessary for the establishment or exercise of legal claims, or for reasons of substantial public interest.
I treat all information shared during coaching sessions with the utmost confidentiality and discretion.
6. How Long I Keep Your Data
I retain your personal data only for as long as is necessary for the purposes described in this policy, and in accordance with applicable Belgian and EU law:
•Contact and enquiry information: Retained for as long as is necessary to respond to your enquiry, and for up to 12 months thereafter in case of follow-up, unless you become a client.
•Coaching session notes: Retained for the duration of our coaching relationship and for a period of up to 3 years after our last session, to allow for continuity should you return, and to comply with any applicable professional obligations.
•Billing and payment records: Retained for 7 years in accordance with Belgian accounting and tax law (Wetboek van Economisch Recht / Code de droit économique).
When your data is no longer required, I will securely delete or anonymise it.
7. Who I Share Your Data With
I do not sell, rent, or trade your personal data to any third parties. I may share your data in limited circumstances with the following categories of recipients:
•Payment processors (e.g. Stripe, PayPal): To process payments for my services. These processors act as independent data controllers and are bound by their own privacy policies and GDPR obligations.
•Zoom Video Communications, Inc.: To deliver coaching sessions via video call. Zoom may process certain technical data (such as IP addresses and device information) in the course of facilitating the call. Zoom is certified under applicable international data transfer frameworks. Please refer to Zoom's Privacy Policy for further information.
•Professional advisors: Such as my accountant or legal advisor, where strictly necessary and subject to confidentiality obligations.
•Competent authorities: Where I am required to do so by law or a binding legal order.
I require all third parties to respect the security of your personal data and to process it in accordance with applicable law.
8. International Data Transfers
Some of the third-party service providers I use (including Zoom and payment processors) may be based outside the European Economic Area (EEA). Where your personal data is transferred outside the EEA, I ensure that appropriate safeguards are in place in accordance with Chapter V of the GDPR, such as Standard Contractual Clauses approved by the European Commission, or adequacy decisions, to ensure your data receives an equivalent level of protection.
9. Your Rights Under the GDPR
Under the GDPR and Belgian data protection law, you have the following rights in relation to your personal data:
•Right of access (Article 15 GDPR): You have the right to request a copy of the personal data I hold about you.
•Right to rectification (Article 16 GDPR): You have the right to request that I correct any inaccurate or incomplete personal data I hold about you.
•Right to erasure (Article 17 GDPR): You have the right to request that I delete your personal data in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected.
•Right to restriction of processing (Article 18 GDPR): You have the right to request that I restrict the processing of your personal data in certain circumstances.
•Right to data portability (Article 20 GDPR): Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
•Right to object (Article 21 GDPR): You have the right to object to the processing of your personal data where I rely on legitimate interests as the legal basis for processing.
•Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact me using the details in Section 2 above. I will respond to your request within one month, in accordance with Article 12 of the GDPR. There is no charge for exercising your rights, unless your request is manifestly unfounded or excessive.
10. Right to Lodge a Complaint
If you believe that I have processed your personal data in a manner that is not compliant with the GDPR or applicable Belgian law, you have the right to lodge a complaint with the competent supervisory authority in Belgium:
Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD)
Drukpersstraat 35, 1000 Brussel / Rue de la Presse 35, 1000 Bruxelles
Tel: +32 (0)2 274 48 00
Website: www.gegevensbeschermingsautoriteit.be / www.autoriteprotectiondonnees.be
You also have the right to seek a judicial remedy. I would, however, appreciate the opportunity to address your concerns before you approach the supervisory authority, so please feel free to contact me in the first instance.
11. Data Security
I take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include password-protected devices, secure email, and keeping coaching notes in a secure, access-controlled format.
Please be aware that the transmission of information via the internet is not completely secure. While I do my best to protect your personal data, I cannot guarantee the security of data transmitted to my website. Any transmission is at your own risk.
12. Website and Cookies
My website callengerrits.com may use cookies and similar tracking technologies. Cookies are small text files placed on your device. Where my website uses non-essential cookies (for example for analytics or functionality purposes), I will ask for your consent in accordance with Belgian law implementing the ePrivacy Directive (the Belgian Electronic Communications Act).
For detailed information about the cookies used on my website and how to manage your preferences, please refer to my Cookie Policy, which is available on my website.
13. Changes to This Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my practices, services, or applicable law. The updated policy will be published on my website with a revised "Last updated" date at the top of this page. I encourage you to review this policy periodically.
Where changes are significant, I will take reasonable steps to notify you, for example by email if I hold your contact details.
14. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or the way I handle your personal data, please do not hesitate to contact me through the contact form available on www.callengerrits.com.
callengerrits.com | Privacy Policy | 23 February 2026