Terms & Conditions
callengerrits.com - Last updated: 5 March 2026
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern the provision of life coaching services by Callen Gerrits, trading as a life coach through callengerrits.com (hereinafter referred to as "I", "me", "my", or "the Coach"), to clients worldwide (hereinafter referred to as "you", "your", or "the Client").
By booking a coaching session, making a payment, or otherwise engaging my services, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, please do not proceed with booking.
These Terms are governed by Belgian law and, where applicable, EU consumer protection legislation, including but not limited to the Belgian Code of Economic Law (Wetboek van Economisch Recht / Code de droit économique) and EU Directive 2011/83/EU on consumer rights.
2. The Coaching Relationship
2.1 Nature of Life Coaching
Life coaching is a professional service focused on supporting personal growth, goal-setting, and forward-focused development. It is a collaborative and client-led process.
Coaching is not a substitute for professional medical advice, diagnosis, or treatment, nor is it therapy, counselling, psychotherapy, or any form of mental health treatment. I am not a licensed therapist, psychologist, or medical professional, and I do not diagnose or treat mental health conditions or medical issues.
If you are experiencing or suspect you may be experiencing a mental health condition, emotional crisis, or any medical issue, I strongly encourage you to seek the support of a suitably qualified professional (such as a doctor, psychologist, or licensed therapist) in addition to, or instead of, coaching.
2.2 Client Responsibilities
You acknowledge and agree that:
•You are solely responsible for the decisions you make and the actions you take as a result of our coaching relationship.
•The outcomes of coaching depend significantly on your own commitment, effort, and engagement with the process.
•You will engage honestly and openly to the best of your ability to get the most from the coaching relationship.
•You will inform me if at any point you feel the coaching is not working for you, so that we can address this together.
•You are at least 18 years of age. I do not provide coaching services to minors.
3. Coaching Sessions
3.1 Format and Duration
Coaching sessions are conducted live via Zoom (video call) and are 60 minutes in duration, unless otherwise agreed in writing prior to the session. Sessions are not recorded. No audio or video recording of any session will be made by me. You are also asked not to record sessions without my prior written consent.
3.2 Scheduling
Sessions are scheduled by mutual agreement. You will receive confirmation of your session date and time, along with a Zoom link, upon booking. It is your responsibility to ensure you have a stable internet connection, a functioning device with a camera and microphone, and a private, suitable space for your session. I am not responsible for technical difficulties on your side that affect the quality or completion of a session.
In the event of a technical failure on my side that prevents a session from taking place, I will make every reasonable effort to reschedule the session at no additional cost to you.
4. Cancellation and Rescheduling
4.1 Cancellation or Rescheduling by You
I understand that circumstances change. If you need to cancel or reschedule a session, I ask that you provide at least 24 hours' notice before the scheduled session start time. Cancellation or rescheduling with at least 24 hours' notice: You may reschedule at no charge, or receive a full refund if payment has already been made for that session.
Cancellation or rescheduling with less than 24 hours' notice ("late cancellation"): The full session fee will be charged and no refund or credit will be issued, except in cases of genuine emergency (see clause 4.3 below).
•Non-attendance without notice ("no-show"): If you do not attend a scheduled session and provide no notice, the full session fee will be charged and no refund or credit will be issued.
4.2 Cancellation by Me
I will give you as much notice as possible if I need to cancel or reschedule a session. In such cases, I will offer you a rescheduled session at a mutually convenient time at no additional cost, or a full refund if you prefer.
4.3 Exceptional Circumstances
In the event of a genuine emergency or serious unforeseen circumstance (such as a sudden illness or family bereavement) that prevents you from giving the required notice, please contact me as soon as possible. I will consider such situations on a case-by-case basis and apply discretion in a fair and reasonable manner.
5. Payment
5.1 Fees
The fee for each coaching session are as agreed between us in writing prior to booking. All fees are stated inclusive of any applicable taxes unless otherwise specified.
5.2 Payment Process
Payment is required at the time of booking or in advance of the session, unless we have agreed otherwise in writing. Payment is processed securely through a third-party payment processor. I do not store your payment card details.
5.3 Late or Failed Payments
If a payment fails or is not received by the due date, I reserve the right to withhold or postpone the scheduled session until payment is received. I will notify you promptly of any payment issue.
5.4 Currency and Taxes
Fees are charged in the currency stated on my website or as agreed. If you are based outside Belgium, you are responsible for any local taxes, duties, or bank charges that may apply to your payment. I am not responsible for currency conversion fees charged by your bank or payment provider.
6. Right of Withdrawal (EU and Belgian Consumer Clients)
If you are a consumer based in the European Union or Belgium, you have the right under EU Directive 2011/83/EU (implemented in Belgian law) to withdraw from a contract for services within 14 calendar days of entering into it, without giving any reason (the "cooling-off period").
However, by booking and confirming a session scheduled to take place within the 14-day cooling-off period, you expressly request that the service begins before the end of the cooling-off period. In this case, if you exercise your right of withdrawal after the session has taken place, you will be required to pay for the service already delivered.
To exercise your right of withdrawal, please notify me clearly before the end of the 14-day period via the contact form on callengerrits.com or by email. If you withdraw within the permitted period and no session has yet taken place, you will receive a full refund within 14 days.
Please note: The right of withdrawal does not apply to clients who are not consumers (e.g. businesses engaging coaching for professional purposes), or to clients based outside the EU/EEA.
7. Confidentiality
I treat all information shared during our coaching sessions with the utmost confidentiality and discretion. I will not disclose the content of our sessions or any personal information you share with me to any third party, except in the following limited circumstances:
•Where I am required to do so by law or by a binding legal order.
•Where there is a serious and credible risk of harm to yourself or others, and I judge it necessary to contact appropriate emergency services or authorities.
•Where you have given your explicit written consent to share specific information.
You likewise agree to treat any materials, tools, or frameworks I share with you in the course of our coaching relationship as confidential and not to reproduce or distribute them without my prior written consent.
8. Intellectual Property
All materials, frameworks, exercises, worksheets, and other content I provide to you in connection with our coaching sessions are my intellectual property (or used by me under licence) and remain so at all times. These are provided for your personal use only.
You may not copy, reproduce, distribute, publish, sell, or use my materials for commercial purposes without my prior written consent.
9. Limitation of Liability
To the fullest extent permitted by applicable Belgian and EU law:
•I provide coaching services with reasonable skill and care, but I make no guarantee of specific outcomes, results, or achievements. The results of coaching depend on many factors, including your own commitment and personal circumstances.
•I shall not be liable for any indirect, consequential, or special loss or damage arising from or in connection with my coaching services, including but not limited to loss of income, loss of opportunity, or emotional distress.
•My total liability to you in connection with these Terms shall not exceed the total fees paid by you to me in the three months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes my liability for death or personal injury caused by my negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Belgian or EU law, including mandatory consumer protection rights.
10. Complaints
I am committed to providing a high-quality coaching experience. If you are dissatisfied with any aspect of my service, I encourage you to contact me as soon as possible via the contact form on callengerrits.com or by email, so that I can address your concerns promptly and fairly.
I will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we are unable to resolve a complaint between us, you may be entitled to refer the matter to an alternative dispute resolution (ADR) body or, in Belgium, to the Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst) at www.consumentenombudsdienst.be. EU-based clients may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
11. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Belgian law.
For clients who are consumers resident in an EU member state, nothing in this clause affects your right to rely on any mandatory provisions of the law of your country of residence, or to bring proceedings in the courts of your country of residence, where such rights are afforded to you under applicable EU law.
For clients based outside the EU, any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium, unless otherwise required by mandatory local law.
12. Changes to These Terms
I reserve the right to update or amend these Terms from time to time. The current version will always be available on my website with the "Last updated" date shown at the top of this document. Where changes are material, I will take reasonable steps to notify active clients.
Your continued use of my services after any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should discontinue use of my services.
13. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.
14. Entire Agreement
These Terms, together with my Privacy Policy (available at callengerrits.com), constitute the entire agreement between us in relation to my coaching services and supersede any prior discussions, representations, or agreements, whether written or oral.
15. Contact
If you have any questions about these Terms, please contact me via the contact form available at www.callengerrits.com.
callengerrits.com | Terms and Conditions | 5 March 2026